Your trade service uses different symbols than the ones that have been provided. Go into Chart Settings, Main Settings and select the FIND button next to the Symbol: box. You can search for the correct symbol or if you know it, just type it into the Symbol: box.
For example, if the chart settings are using the symbol NQM8, and it is listed as Unknown, you may have to enter something like F.US.ENQM18 if you use AMP as a broker.